Entities plan to transform the Complaints Book into a digital instrument to facilitate consumer access

City of Praia, 13 Mar (Inforpress) – The Bank of Cabo Verde (BCV) today promoted a conference on “The Future of the Complaints Book”, with the objective of discussing its use and working towards a digital instrument that facilitates access for consumers.

The coordinator of the Behavioural Supervision Office of the Bank of Cabo Verde, José Júlio Dias, told journalists that the conference, entitled “The Future of the Complaints Book: Regulatory Evolution, Digital Modernisation and Current Challenges”, takes place within the framework of Consumer Day marked on 15 March, with the objective of debating its use and evolution, given that it is an “important instrument for the economic sector”.

“The idea is to bring the discussion to civil society in order to elevate the book to a digital instrument that makes consumer complaints much easier, through an application on their mobile phone, where they can submit their complaint in real time,” he explained.

He assured that with this transformation it will be possible to integrate consumers, institutions and regulators, bringing greater efficiency to complaint systems.

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